Terms & Conditions

E-Commerce Terms and conditions

E-commerce Terms and Conditions

We are :

Woods (Dorchester) Limited TA Woods Furniture

Our address is:

Registered Office: Unity Chambers, High East Street, Dorchester DT1 1HN

Trading Address: 34-35 High East Street, Dorchester DT1 1HN

We can be contacted at:

Woods Furniture, 34-35 High East Street, Dorchester DT1 1HN

You are:

A user of our Website.


Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods from this Website. By ordering any Goods from this Website you agree to be bound by these Terms and Conditions.

  1. Definitions

“Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;

 “Goods” is a reference to any goods which we may offer for sale from our Website from time to time;

“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data; 

 “you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods from the Website;

“we”, “us” and “our” are references to Woods Furniture of [34-35 High East Street, Dorchester and

“Website” is a reference to our Website www.woods-furniture.co.uk on which we offer our Goods.


  1. Ordering

2.1.   Any contract for the supply of Goods from this Website is between you and Woods Furniture. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.

2.2.   Goods purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party.

2.3.   Please note that some of our Goods may be suitable for certain age ranges only.  You should check that the product you are ordering is suitable for the intended recipient.

2.4.   When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

2.5.   We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

2.6.   Any order that you place with us is subject to product availability and acceptance by us.  When you place your order online we will send you an email to confirm that we have received it.  This email confirmation will be produced automatically so that you have confirmation of your order details.   The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.  Once we have sent the confirmation email we will then check availability and contact you with a further email.   If the Goods are available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Goods purchased.   If the Goods are not available we will also let you know by email.  

2.7.   All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future.  We also reserve the right to alter the Goods available for sale on the Website and to discontinue any product line or service.

2.8.   The contract for the Goods will be accepted at the time of despatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons.


  1. Prices and Payment

3.1.   All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of value added tax but exclusive of delivery charges which will be added to your order.

3.2.   The total price for Goods ordered, including delivery charges, will be displayed on the Website when you place your order. Full payment must be made before Goods are despatched.

3.3.   You must pay for your order before it is delivered and you can do so by debit or credit card.   To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet.   Your credit card company may also do security checks to confirm it is you making the order.


3.4  These terms and conditions apply to the use of this website. By using or accessing our website and/or placing any orders you agree to be legally bound by these terms and conditions.

3.5  You should not proceed with your purchase until you have read and agreed to these terms and conditions.

3.6  These terms relate to internet/telephone sales – showroom sales have a different set of terms and conditions which are given at the time of order.

Company Details

This site is owned and operated by Woods (Dorchester) Ltd T/A Woods Furniture, 34-35 High East Street., Dorchester, Dorset. DT1 1HN, www.woods-furniture.co.uk

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

Product Specifications

The majority of our products are sold fully assembled, however on occasions certain pieces will need assembly. Some assembly charges may apply, please check at the time of purchase.

We endeavour to display the colours of our products as accurately as possible, however we cannot guarantee complete accuracy. In addition we cannot guarantee exact colour matching of products ordered at different times.

The specifications of each product are given in as much detail as possible. You are responsible for determining that any order of goods will meet with your requirements and that the fabrics/materials used in production are fit for your purposes.

Choosing Upholstered and Cabinet Furniture

Price is not always a good indication of performance and what will last a lifetime for some with minimal use, will wear much faster with harsh treatment. Our knowledgeable salespeople are always on hand to advise what we consider to be best for your individual needs, but you should consider the following,


Covers can be damaged by hard clothing fabrics like denim and light colours may be susceptible to dye transfer from clothing and appear worn quicker.

Removable, washable covers are practical but the look of the sofa will never be as smart as a fixed tailored suite.

Long pile fabrics such as Chenille, Velvet and Draylon are hard wearing but can develop shading and crushed areas as part of their natural characteristics. Silks and delicate fabrics can crease.


Leather is a natural product with natural characteristics and no two pieces are exactly the same.

Your furniture may display brands, scars or creases which are a sign of true authenticity and have no bearing on the quality or durability of the item.

Every hide is different and will wear differently over time. Some will develop a patina especially in areas that are most in contact with human skin.

Cabinet Furniture

Real wood products are characterised by imperfections and shade variations. Each piece is unique and continues to evolve and mature with age, affected by its surroundings and external factors such as temperature and humidity.

Marble, travertine, stone and granite may all present variations and unique colourings developed during its evolution.

Please refer to our care guides and the care guides provided by the manufacturer for the best ways to keep your furniture looking like new.

All sizes are approximate.



4.1   Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.

4.2   All orders are delivered by a reputable courier.   We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering.   If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

4.3   No refunds of the delivery charge are made for late deliveries.

4.4   Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.

4.5   All risk in the Goods shall pass to you upon delivery.

4.6   If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.

4.7   You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.


We are only able to deliver on-line orders to you if you have a permanent address on the UK mainland.

We will endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 14 working days from date of dispatch for our carriers to fulfill the final delivery to your home.

Due to reasons outwith our control we cannot accept liability for any direct or indirect loss as a result of delays in the manufacturing process. We will endeavour to keep you updated at all times if an order is unreasonably delayed.

It is the responsibility of the customer to ensure adequate access at the point of delivery and that the item is fit for the purpose it is intended for prior to purchase. If for any reason the item cannot be delivered due to access problems or missed appointments the item will remain the property of the customer. Any further attempts to deliver will incur a delivery charge.


We do not undertake to store your furniture for an unlimited time from delivery to us. Should you be unable to take delivery for reasons out of your control, we will store your goods, at your risk for a reasonable period of time (likely to be weeks not months). Thereafter storage charges may be imposed.

For deliveries using our two man delivery service:

If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform Woods Furniture at least two working days in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply.

For deliveries using our 3rd party carrier:

Should you not be available at the time of attempted delivery you will be left a card and details so that you can contact the carriers and arrange redelivery for yourself. If you do not contact the carrier within 48 hours the furniture will be returned to us. In this instance return charges will apply.

In the event that you may choose to have your goods delivered to your own 3rd party carrier – we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at the risk of the customer when using your own 3rd party carrier.

Returns, Damages, Refunds and your right to cancel

In compliance with the Consumer Rights Act 2015 you have a 14 day cooling off period where you may withdraw your online order and therefore your agreement with us. You must cancel your order in writing by either letter or email. We must receive this within the 14 day period.

If the goods are returned for any other reasons than being defective then you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and charge you the direct cost of collection.

The product must be in its delivered form and must not have been tampered with in any way. You are advised to where ever possible use the original packaging to protect the product on its return journey, unless assembled by our own delivery team.

The product will be inspected on return to ensure that the product has not been tampered with and is complete. Please be advised that you do have a duty of care for the products during the period of cancellation of your order and the collection of the goods. Should it be determined that the item has been handled more than they would have been in a shop an amount may be deducted from the refund.

Where a refund is to be paid we will refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case within 14 days of the day we receive the returned goods.

We accept liability for any damage or shortfall of goods delivered subject to being notified at the point of delivery. If items are received damaged please call us immediately on 01305 262666 and we will rectify the problems as soon as possible.

Distance selling regulations allow the consumer 30 days to report a fault, however the longer the item is within the home the more onus there will be on the consumer to prove that the fault was there on delivery. Once a fault is reported we are within our rights to offer a repair or replacement rather than a refund. Following any repair or replacement the consumer has the remainder of the 30 days or 7 days (whichever is longer) to assess the repair/replacement.

Should repair/replacement fail, be disproportionate or not possible, the consumer will have the right to a price reduction or a final right to reject.

Bespoke orders

If you decide to cancel your bespoke order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We'll therefore reserve the right to charge a cancellation fee of 25% of the order value.

Please Note

For hygiene reasons, divan sets, pillows and mattresses cannot be returned or cancelled, unless in accordance with your legal rights e.g. if confirmed as defective by us. Once opened they are exempt from the 14 day cooling off period.

Cancellation by us

We reserve the right not to accept any order request if:

  • we have insufficient stock to deliver the goods you have ordered
  • we do not deliver to your area
  • one or more of the goods ordered was incorrectly described or priced on the website
  • the payment transaction is not authorised

If we do cancel your contract we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 14 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

In line with the Consumer Law Act 2015 all retailers are required to provide an Alternative Dispute Resolution (ADR) to the courts in the event of a dispute that cannot be resolved between the retailer and the consumer.

Woods Dorchester Ltd are full members of The Furniture Ombudsman, an independent not for profit organisation which specialises in providing alternative dispute resolution services for consumers and retailers in the furniture, home improvements and floor coverings industries. Full details can be found at  www.thefurnitureombudsman.org

Site content and disclaimers

Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

To the maximum extent permissible by laws, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

We aim to constantly improve and develop www.woods-furniture.co.uk for the benefit of all our customers, to allow this process to take place, we may occasionally:

  • modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change
  • alter or extend promotions at any time.

If Woods Furniture is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Our total liability in regard to this contract shall be limited to the value of the goods.


5      Your Information

5.1   Where we have requested information from you to provide Goods you agree to provide us with accurate and complete information.

5.2   You authorise us to use, store or otherwise process your personal information in order to provide the Goods to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods to you. More information can be found in our Privacy Policy.

5.3   You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.



"buyer" means the consumer who buys or agrees to buy goods on this website

"goods" means all products listed on the order

"consumer" has the meaning given in section 13 unfair contract terms act 1977

"Special items" mean any goods that are not held in stock by Woods Furniture and are ordered specifically for the customer.


Website Terms of Use

The following terms and conditions apply to your use of our website. If you would like information about our Privacy Policy please follow this link.  By entering, accessing or using our website in any way you agree to be bound by these terms and conditions (“Terms of Use”).

1. Definitions

“you”, “your” and “yours” are references to you the person accessing this website;

“we”, “us” and “our” are references to Woods (Dorchester Ltd) ta Woods Furniture of 34-35 High East Street, Dorchester DT1 1HN

2. Our Website

2.1   The information, content and material available on the website may vary from time to time without notice to you. This is in order to ensure that the website is as up to date as possible.

2.2   We aim to have the site available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause except where this is caused by our negligence. We aim to keep the website as up to date as possible. 

2.3   You must not interfere with the working of our website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router or any other internet connected device or service. You must not use the website to gain unauthorised access to any other computer system or website.

2.4   Our website is intended for your personal use only (which must be reasonable and not offensive, abusive or in breach of any law or order). It is not for commercial use and you are not permitted to access, use or copy any material or information on this website for any commercial or unlawful purpose.

3. Your Information

3.1   Where we have requested information from you to provide goods or services, you agree to provide us with accurate and complete information.

3.2   You authorise us to use, store or otherwise process your personal information in order to provide the goods or services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the goods or services offered by such third parties may be of interest to you or where this is required by law or in order to provide the goods or service to you.

3.3   You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

4. Intellectual Property Rights

Ownership in, and all rights created in relation to the contents of this website and any trade marks or marks used on the site vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our website except where expressly invited to do so or indicated on our website.

5. Linked Sites

There are a number of links on our website to third party websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the services or goods that they may provide to you.

6. Complaints

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to Woods Furniture, 34-35 High East Street, Dorchester DT1 1HN.

7. Limitation of Liability




8. General

8.1   These Terms of Use shall be governed by relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms of Use.

Promotional T&C's

All discount codes cannot be used on sale items or clearance items - see below for additional T&C's

Stressless Promotion

  • Get your Batick leather chair for the same price as fabric

GPlan Promotion

  • Get a free footstool when you buy 4 seats available instore only

Parker Knoll Promotion

  • Get a 3 seater sofa for the same price as a 2 seater sofa like for like e.g. 3 Seater Static Boston Sofa for the same price as a 2 Seater Static Boston Sofa

Ercol Promotions

  • Buy either a bosco or windsor extending table and 5 chairs and recieve a 6th chair free
  • Buy a Teramo Kingsize bedframe for the same price as a double bedframe

Email Sign Up Discount

  • You will recieve a discount code when you sign up to our email newsletter which is then to be entered during the checkout process
  • Excludes Neptune, Sale Items & Clearance items

Recommend a Friend and get 15% off

  • 15% off will be applied to your order when you enter the code at the checkout
  • Excludes Neptune, Clearance and Sale Items