Our Commitment to you

At Woods, we pride ourselves on our long history of great customer service, which is why our customers love to come back again and again. It's the foundation on which we have built our business, and it's our customers who make Woods what it is today.

Our commitment to you:

  1. Wonderfully designed products high-quality products that you will fall in love with.
  2. Multiple platforms to help select items. For example our new video chat feature that allows you to physically see the product in our store and discuss with one of our experts.
  3. In love with one of our sofas but not sure what colour to pick? We can send you fabric samples! Either use our request swatch tool on the website or call us directly on 01305 239966.
  4. Open lines of communication with our customer support team for all queries, be it via phone on 03332 424 884 or email customersupport@woods-furniture.co.uk
  5. Reliable courier service with accurate tracking and communication.
  6. We will gladly either refund or exchange any faulty goods reported.