Deliveries

Contents

To jump to a section, click an item in the list below.

Types of Service

Courier

  • We use third party couriers who are able to deliver all the products we sell from vases and rugs to beds & wardrobes. Small to medium items are delivered to your doorstep. Larger items will be delivered to a room of your choice by a team following all COVID-19 regulations.

Local

  • If you live within 30 miles of Dorchester, Dorset, our own in-house delivery team will deliver your order. 

Click & Collect

  • If you are local to Dorset or the surrounding areas, then Click & Collection may be an option for you. Once your order is ready for collection, we will contact you to arrange a convenient collection slot. You can then come to our warehouse and take your order away yourself.

 

Note: We do not part-ship orders without prior arrangement with the customer, which means if part of your order is stocked, and part of your order is subject to a leadtime, the order will be shipped when the whole order is in stock and ready to go.

How Delivery Charges are Calculated

  • The total delivery charge for your order depends on the contents of your basket. It is calculated by taking the total charge for each item’s delivery type, and adding them together calculates it.
  • All delivery charges are capped at £79.99 so your order will never cost more than this to deliver regardless of how many items/delivery types are involved with your basket.
  • Note the cap is raised for locations such as Highlands, Islands etc.
  • A breakdown of your order’s delivery charge and how it is calculated will be shown in Step 2 of the checkout.
  • Unfortunately, we can not deliver to Northern Ireland, Scottish Islands or Channel Islands currently.

Please note specific delivery charges for each product can be found on the product's web page under "Delivery & Collection".

Missing or Incorrect Items

  • If you feel there are items missing from the delivery or you have received incorrect items, this is the best way to let us know:
    • Contact our customer support team via email on customersupport@woods-furniture.co.uk
    • If you have incorrect items, please supply photos of these items and their packaging and any labels. This will help us resolve the matter as quickly as possible.
    • We will never part-ship orders without your consent/agreement so if you have missing items this will be due to a shipping error (either we missed an item, or the courier has lost an item) – whatever the case we will always try to resolve issues like this as fast as possible and with no additional shipping costs to you.