Customer Service

At Woods we truly believe that every customer is unique and each customer's requirements must be treated with kindness, enthusiasm, and with a personal touch.

We have a dedicated Customer Support Team that are here purely to help anyone with an outstanding order, or for assistance after they have received their order. 

Our support team contact details are below, but if you have a query regarding delivery / returns or want to ask a question about our terms and conditions, here are some handy links first.


Customer Support Contact Information

Our Customer Support Team can be contacted in three different ways:

Web Chat

We offer two different chat tools on our site. Our video tool is manned by sales advisors so this is NOT the best way for you to get assistance with your outstanding order. However, our ZenDesk chat tool access by a pop-up on our home page (and this page), is the one to use. This chat tool is run by members of our team who are best placed to help you with any support queries. 


Our team are available on the phone.

03332 414 884

This number is available Monday - Friday 09:00 - 17:30 


Write us an email at Please try to include your name, and order details so we can look into your issue more quickly. At busy times it might take a day or so to get back to you, but rest assured we'll reply as soon as we can.