Customer Service

At Woods we truly believe that every customer is unique and each customer's requirements must be treated with kindness, enthusiasm, and with a personal touch.

We have a dedicated Customer Support Team that are here purely to help anyone with an outstanding order, or for assistance after they have received their order. 

Our support team contact details are below, but if you have a query regarding delivery / returns or want to ask a question about our terms and conditions, here are some handy links first.

Customer Support Contact Information

Our Customer Support Team can be contacted in three different ways:

Web Chat

We offer two different chat tools on our site. The main chat (powered by Hero) appears on almost every page of our website and can be used to communicate with our sales advisors for product info and advice. You can also use this chat to have a live video call in-store to take a look more closely at our products and have your own personal tour.

The other chat service is for dealing with our Customer Support team directly, and is only available from this page, and our Contact Us page.


Our team are available on the phone.

03332 414 884

This number is available Monday - Friday 09:00 - 17:30 


Write us an email at Please try to include your name, and order details so we can look into your issue more quickly. At busy times it might take a day or so to get back to you, but rest assured we'll reply as soon as we can.