FAQs
Since 1875, Woods Furniture has been part of the local furniture story in Dorchester. Established by George Wood, the business has grown from a family store into one of the South West’s leading independent furniture retailers.
Delivery & Fitting
Do you deliver outside of mainland UK?
- We only deliver to mainland UK locations.
I'm worried my sofa won't fit
- Make sure you have checked your home measurements; this includes the size of doorways, your hallway, and the size of the stairwell (if going upstairs).
Product Details & Customisation
The furniture piece I bought looks different from the one I saw in store. Is that normal?
- We recommend requesting a swatch, if the facility is available on the item you're interested in so you can see the colour and feel the texture of the item before you buy. Alternatively, within business hours you are now able to start a live video chat with one of our store staff who can show you more detail about the item to ensure you have all the information you need before you choose to buy.
- We do everything we can to ensure our product photography represents the colour tones of our furniture (be it wood, fabric or paint finishes), and is the best it can be. However, different monitors or mobile devices do vary greatly in their hue and saturation settings. For this reason there is a very slim chance that the colour of your items varies very slightly with how they are represented on our website.
- Variances also occur in our furniture pieces, most noticeably in reclaimed timber, which weathers differently, or natural materials such as marble which will have its own unique degree of veining and patterns.
Do you offer material swatches?
- The best way to be 100% sure about your fabric texture and colour is to order a swatch/fabric sample. This can be done on the product page by clicking the button “Request a Swatch” and completing your address details.
- We send all fabric samples free of charge, and they are usually sent 1st class within 3-5 working days.
- Unfortunately we do not have swatches available for all items.
Services & Guarantees
What protection or guarantee do you offer?
- All our furniture is guaranteed for 1 year. These guarantees don't cover fair wear and tear.
- Some suppliers will offer a much longer length of cover. For more information & clarification please contact a member of our team on 0333 241 48 84 or email customersupport@woods-furniture.co.uk
Can you recycle our old furniture?
- We have partnered with Clearabee to take your old furniture away. This is an environmentally friendly furniture clearance method which is also super convenient.
Payments & Security
Are your credit card details safe with us?
- Absolutely. We understand that you may be worried about submitting your personal details – especially when it comes to your credit/debit card numbers. However, Woods promise you that our website uses the safest Secure Server technology to ensure that any details you provide us with are protected to the highest standards
- We use Global Payments for all payments and are SSL Certified. If you’re uncomfortable to order online visit one of our shops or give us a call.
Trade & Discount
Do you offer trade discounts?
- We do not have a dedicated Trade Department, but if you wish to place a large order, you can get in touch with us at sales@woods-furniture.co.uk and we’ll be happy to discuss it with you.
- Our products are designed for domestic use only and must not be used in a commercial environment.
Are your products for commercial use?
- Our products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment.
Sill Need Help?
Need a hand with an order or have a specific question. We're here to help:
• Call: 03332 414 884 (Monday to Friday, 9.00am – 5.00pm. Sunday 10:30am – 4.30pm)
• Email us: customersupport@woods-furniture.co.uk
