Colin & Hayes


Collins & Hayes design and make the finest, most luxurious upholstered sofas and chairs in state of-the-art workshops in rural Nottinghamshire.

Every handcrafted Collins & Hayes piece is distinguished by effortlessly elegant, smart yet casual styling, and features irresistibly soft, deep cushioning, hand-stitched details and solid oak feet.

We’re so confident in the quality and comfort of each Collins & Hayes piece that we offer a lifetime promise on every frame.

Please take time to read the following instructions to ensure your furniture is kept in the best possible condition. With the correct care it will give you many years of enjoyment.



Lifetime Promise 

We pride ourselves on the exceptional build quality of our furniture, that’s why we offer our lifetime promise. We promise to repair or replace any Collins & Hayes frame that fails structurally due to workmanship or materials.
This applies to all wooden components in your furniture with the exception of feet, which are guaranteed for 1 year.
In the unlikely event that you should experience an issue with your fabric, springs or cushion interiors within the first 12 months of purchasing your
Collins & Hayes sofa or chair we will work with your retailer to repair or replace your furniture.
This guarantee excludes issues arising as a result of normal wear and tear, improper care or accidental damage.


Fire Retardancy

UK legislation includes fire and safety regulations for upholstered furniture. This legislation defines the standard to be met by both the filling materials and the covering fabrics. Two labels are attached to your furniture to show that it meets these requirements.

These are:-
1. A swing-ticket.
2. A permanent label, usually attached to the underside of the seat.

Properly cared for and well maintained furniture should last for many years. In the unlikely event that you experience a problem with your furniture, please contact your original retailer where you purchased your sofa or chair.



 


Looking After Your Colin & Hayes

Your Collins & Hayes sofa is designed and developed to provide luxurious comfort, that’s why we suggest the following to ensure your furniture looks great and feels comfortable for many years.

• Sitting on the edges of the cushions or on the arms may lead to premature wear or distortion of the fillings or fabric. Allowing people or animals to jump on furniture may result in permanent damage.

• Do not allow pets to snag the fabric. If a snag does occur don’t pull it, carefully feed through to the back of the fabric with a blunt needle.

• Take care with sharp edged objects and jewellery around your sofa or chair.

• Furniture should not be exposed to long periods of direct heat which could cause frame distortion or strong direct sunlight which may cause fading.

• Avoid sitting on upholstery with non-colourfast or heavily soiled clothing.

• Prolong the life of your furniture by regularly turning loose cushions.

• Make sure your sofa is kept in a well ventilated room. Upholstery fabrics have better longevity under normal humidity circumstances.


In order to maintain your furniture in the pristine condition in which it was delivered, please take a little time to read our helpful tips.

• Accumulated dust and dirt will accelerate wear and can dull colours. We recommend you carefully vacuum your upholstery, at least once a week to keep it in good condition.

• Dust removal may be improved by pre-brushing with a soft brush.

• Never use soap or detergents on fabrics, as upholstery fabrics are not 100% colourfast.

Excessive wetting could cause shrinkage. Minor soiling can be removed by using a proprietary dry foam cleaner available from most furniture stores. Please test before applying to whole area and follow instructions for use.


• The application of additional stain repellent treatments may affect the feel, colour and performance of the fabric.

• It is advisable to have heavy soiling cleaned by a Professional Upholstery Cleaning Service.

• Even though some of our covers are suitable for machine washing, we would always recommend professional dry cleaning. Refer to your retailer for more information and advice.

• Reversible cushions, if provided, should be rotated daily on sofas and chairs in order to avoid localised excessive wear or soiling.

• All scatter cushions should be plumped up on a daily basis especially if they are fibre or feather filled. This will not only enhance the look of your furniture but will help prolong its life.

• We recommend that feather cushions or feather mix cushions are not vacuumed, only brushed.

• Timber or show wood areas of your furniture should be simply wiped with a soft duster.

• Periodically they can be cleaned with a diluted solution of warm water and vinegar and then buffed with a soft duster to restore the shine.

• Do not use spray furniture polish.

Collins & Hayes cannot accept responsibility for any damage caused through incorrect cleaning.



 


Fabric Upholstery

Our extensive range of fabrics are selected from the finest mills across the world. In order to maintain your furniture in the pristine condition in which it was delivered, please take a little time to read the following helpful tips.

• Some colour variation can occur between fabric batches. Although we monitor this very closely, it is advisable to order pieces together if you want to place them in the same room.

• Your Collins & Hayes fabrics are all made with natural fibres. A natural fibre yarn may show characteristics such as knots, slubs and irregularities as part of their inherent quality.
Fibre slubs should not be regarded as a defect and instead a natural characteristic of the yarn spinning process.

• Upholstery should not be exposed to long periods of heat or sunlight. Prolonged exposure could cause the fabric to fade. It is advisable to protect your upholstery by drawing the curtains or blinds.

• Some fabrics have a pile, such as velvets and chenilles, which may shade, show pressure marks or flatten. Heavy objects for example can leave a pressure mark. Creases may form in seat and back cushions where fillings flex. These are normal characteristics of pile fabrics, and should not be regarded as a fault.

 

• Accumulated dust and dirt will accelerate wear and can dull colours. We recommend you carefully vacuum your upholstery, at least once a week to keep it in good condition.

• Dust removal may be improved by pre-brushing with a soft brush.

• Never use soap or detergents on fabrics, as upholstery fabrics are not 100% colourfast.
Excessive wetting could cause shrinkage. Minor soiling can be removed by using a proprietary dry foam cleaner available from most furniture stores. Please test before applying to whole area and follow instructions for use.

• Even though some of our covers are suitable for machine washing. We would always recommended professional dry cleaning. Refer to your retailer for more information and advice.

• The application of additional stain repellent treatments may affect the feel, colour and performance of the fabric.

• It is advisable to have heavy soiling cleaned by a Professional Upholstery Cleaning Service.

• Slip covers must be cleaned in accordance to the label attached to the cover. This will mean dry cleaning at a Professional Dry Cleaners only.

Collins & Hayes cannot accept responsibility for any damage caused through incorrect cleaning.



 


Velvet, Chenille & Wool Upholstery

Velvet and Chenille fabrics have a high pile as a result of a double weaving process. Consequently this pile may cause fabrics to shade, show pressure marks or flatten. These qualities are unavoidable and as such should not be regarded as a fault but instead a unique characteristic of these natural fabrics.

A few simple tips:–

1. Brush off any dust with a soft bristled hairbrush or cloth in the direction of the nap.

2. You can vacuum with a specific attachment for velvet or chenille to remove fuzz formed on the fabric.

3. Remove any creases with a steamer - holding the nozzle right up to the velvet moving at a moderate pace across the crease in the direction of the nap.

4. Never use soap or detergents on fabrics, as this can have a negative impact on the fabric and even change the colour appearance.

5. Please keep sharp edged objects, buckles and jewellery clear of the upholstery.

6. Pilling can occur when wool fibres rub together.

This can be maintained using a pilling comb.



 


Leather Upholstery

Collins and Hayes leathers are selected from premium tanneries worldwide, they are natural products and every hide has a unique life story.

Leather will stretch and move, and may display traces of the past, such as healed scars, insect bites, growth marks, veins, sometimes even brand marks. These are all hallmarks of hide and in no way detract from wearing qualities of leather. No two hides are alike, grain structure will always vary. The dyes and finishes penetrate to varying degrees in different areas of the hide to give an attractive finish, perfect colour matching between individual pieces cannot be guaranteed.

Swatch books should be regarded as a colour guide only.

Aniline and Semi Aniline hides have an aged appearance, with a considerable degree of variation in colour texture and natural features.

These factors mean that after a few weeks of use, wrinkles and creases will form naturally in the leather giving a ‘puddling’ effect. These behaviours should cause no concern, in fact they give a soft inviting look.

Collins & Hayes use top quality leather which will gain character over time.

We recommend some caution to buckles, pets and sharp objects.



 


Show Wood & Castors

Show Wood
• Simply wipe any timber or show wood areas of your furniture with a soft duster.
• Clean periodically with a diluted solution of warm water and vinegar then buff with a soft duster to restore the shine.
• We advise that you do not use spray furniture polish.

Castors
• Some of our furniture is fitted with castors for ease of movement.
• We advise that you check the condition of your castors and feet regularly, any faults could damage or stain wooden floors or carpets.
• Avoid dragging your furniture across exterior surfaces as this may damage your castors.



 


Fabric Cleaning Instructions




How To Guides