Delivery & Collection Of Orders

1) Click & collect

All items can be collected for free from our warehouse at 11 Icen Way, Dorchester DT1 1EW. We will contact you by email or phone when your order is ready to be collected.

2) Smaller items - free delivery on orders over £75 (£5.95 for orders under £75) Nationwide excluding NI, Highlands and Islands

Smaller items within our home accessories section (such as but not limited to lighting, rugs, clocks, wall art and fragrances). If the item you have ordered is not in stock, we will contact you to discuss delivery timescales.

3) Furniture - our White Glove Delivery Service

We strive to provide the best possible customer service and our 2-man delivery service for larger items is no exception:

  • We will call you when your order arrives at our warehouse to arrange a convenient delivery date
  • On the day before delivery, we will give you a 2-hour delivery slot and the driver will call you shortly before arrival
  • Our 2-man team will position and assemble your furniture where desired (wardrobes will incur a surcharge - please contact us) and take away all rubbish for recycling.

£35 Nationwide excluding NI, Highlands and Islands

 


Delivery FAQs

Order tracking

How do I track my order?
We will keep you updated on the progress of your order with a phone call or an email. Don't hesitate to get in touch with us if you have any questions.

Can I choose the time of delivery?
We offer a two-hour window for our white glove delivery service. We shall call you the day before your delivery date to confirm an estimated time of arrival.

Can you text/call me on the date of delivery with the time window?
We’ll call you the afternoon before the day of your delivery with your two-hour delivery timeslot.

How soon will I receive my order?
Estimated delivery dates vary between products which can be found on the items product page on our website. A member of our customer service team will be in touch to confirm the exact date of your delivery however do not hesitiate to contact us directly with any further questions.

How can you ensure the quality of my product?
Your product is quality checked before leaving the warehouse. We’ll then ask you to check over your item, and sign to say that you’re completely happy with it before leaving it with you.

Do you deliver at weekends?
Yes. We can deliver at weekends, please contact us for a quote.

Can I nominate a 2nd address (business or neighbour) to deliver to?
No. We don’t currently offer this service, as we like to know that your delivery gets to you and doesn’t get lost.

 

Any further questions? Contact our customer services team via the phone 01305 262666 (Monday - Friday 9am - 17:30) or via email sales@woods-furniture.co.uk

 

Changing your details

What if I need to change my delivery address?
No problem. Just call or email our customer services team and we’ll update it on our systems for you. 

Can I change or cancel my order?
Please refer to our terms and conditions.

 

Any further questions? Contact our customer services team via the phone 01305 262666 (Monday - Friday 9am - 17:30) or via email sales@woods-furniture.co.uk

 

Furniture assembly and packaging

Do you assemble products?
All products are assembled. Except for wardrobes, which come flat packed due to access issues. Wardrobes can be assembled in any room of your choice, for a small additional fee.

Do I need to dispose of packaging?
No. We take all our rubbish away with us for disposal and recycling.

Can someone carry my furniture into the room of my choice?
We offer a two-man white glove delivery service who will position your new furniture into the room of your choice.

Can you dispose of my old furniture piece?
We offer a like for like disposal service, within a 40-mile radius of our Woods Furniture Dorchester store. Please note: There is a small additional fee for this.

 

Any further questions? Contact our customer services team via the phone 01305 262666 (Monday - Friday 9am - 17:30) or via email sales@woods-furniture.co.uk

 

International shipping

Do we ship internationally?
We ship furniture to the UK mainland only. Excludes highlands and islands and the Channel Islands. Any questions about special deliveries, contact our customer services team via the phone 01305 262666 (Monday - Friday 9am - 17:30) or via email sales@woods-furniture.co.uk

 

Any other questions

Our friendly team are on hand to answer any questions that you might have, please don't hesitate to call us on 01305 262666 (Monday - Friday 9am - 17:30) or via email sales@woods-furniture.co.uk