Woods Furniture Lockdown Guide

We're here to help


We find ourselves again in a position where we all have to do our bit to help protect our NHS and drive down the virus. This means that we cannot open our stores for browsing customers until this 2nd lockdown comes to an end.

BUT!

At Woods we understand that this is a very inconvenient time of the year for this to happen, which is why we are proud to keep our stores open for the following services:

  • Phone enquiries and orders
  • Video Appointments
  • Click & Collect
  • Customer Support via phone, chat or email


STILL DELIVERING


We are also happy to report that our delivery and logistics teams will continue to work full steam ahead to get your orders to you, wherever you are in the UK, and in the safest possible way – in line with all the government guidance on hygiene and social distancing.

It is possible that we will experience some delays during this time, and caused by supply chain challenges brought upon us by the pandemic, but we always aim to keep you updated, and rest assured we will always be trying our very best. The good news is that our major manufacturers will be continuing to operate during lockdown so while there may be a slight delay, you can still order your new furniture with confidence.



PHONE ENQUIRIES & ORDERS


You can call us Monday to Saturday, 10am – 5pm and Sundays 10am - 4pm on 01305 262666 with any enquiries you may have, either regarding your order or if you want to find out more about some of our furniture.

Our expert team are able to advise you on making the best choice for you and your home.


VIDEO APPOINTMENTS


If you have a smart phone or iPad, and would like to see a product or be given a guided tour by one of our friendly team, please get in touch either by email at hello@woods-furniture.co.uk or calling 01305 262666, to arrange a video appointment. It’s a very popular service – when you contact us we will let you know how to start a video call with us and agree a best time and date to do this with you.


CLICK & COLLECT


Our click and collect service is operating from our High East Street showroom in Dorchester. Address details are:

34-35 High East Street
Dorchester
Dorset
DT1 1HN

Please email hello@woods-furniture.co.uk or call 01305 262666 to arrange a time to collect your order if this was the method chosen on your order while in checkout.


CUSTOMER SUPPORT


Our award winning customer support team will still be here for you during this time. If your call is regarding your outstanding order, of if you have an issue with what you have received, please get in touch.

Our Customer Support team can be reached three ways:

Our support team can be reached Monday to Friday 10:00am to 5:00pm.

We’d like to thank all of our valued customers in supporting independent retail, and for choosing Woods for your home furnishings. We’re so grateful, and we hope to be seeing you soon.

Stay safe, and best wishes.

The Woods Team 

Last Updated: 05/11/20