Happiness Guarantee

We want you to be totally satisfied with everything you purchase from the Woods' website which is why we offer you our happiness guarantee. 

We will:

  1. Contact you to confirm your order.
  2. In love with one of our sofas but not sure what colour to pick? We can send you samples! Either use our request a swatch tool on the website or call us directly on 01305 262666
  3. Arrange delivery straight away If the product is in stock or, for many of our products they are handmade especially for you so we shall provide you an estimated delivery time
  4. Our team will get in touch with you again nearer the delivery date to arrange a delivery time to suit you
  5. Make sure your furniture, delivered by our two-man white glove delivery service, is checked over once in position to ensure you are completely satisfied with your order.
  6. If you're not happy with your order and it's our fault, we'll take it away and give you a full refund or a replacement item.  (NOTE: If you have changed your mind and the item is handmade, there will be a 25% restocking fee)
  7. If you've ordered a small item we'll send it to you via a courier